FREQUENTLY ASKED QUESTIONS
Ordering
Can I cancel my order?
Can I cancel my order?
Yes, you may cancel your order up until the order has been despatched. If the order is cancelled after despatch, restocking fees may be incurred. Return shipping is at the purchaser's expense.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Shipping
What countries do you ship to?
What countries do you ship to?
We currently ship Australia wide where Australia Post services are available.
How long will it take to receive my order?
How long will it take to receive my order?
We strive to have most orders fulfilled and despatched within 3-5 business days from receipt of your order. We aim to dispatch Pre-order items within 10 business days. We will advise of any delays that may occur with your order.
Once shipped standard Australia Post delivery times apply. Once tracking is available we will email you with the tracking information.
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 14 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include any original packaging. Also refer to our Returns Policy.
How long will it take to receive my refund?
How long will it take to receive my refund?
Once our returns department receives the return, inspected the goods, and approved the refund, you will receive the refund within 5 business days.
STILL Have a Question?
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